Refund policy

Returns, Exchanges & Warranty Policy

At Wego Mall, your satisfaction is our top priority. We want you to love every piece you bring into your home. If a product isn't the perfect fit, we are here to help.

1. 30-Day Happiness Guarantee (Returns & Exchanges)

We offer a 30-day return window starting from the date of delivery. This gives you time to ensure your purchase is exactly what you envisioned for your space.

Return Requirements:

  • Items must be in like-new condition.

  • Original packaging is required for all returns to ensure safe transit back to our facility.

  • To initiate a return, please contact our Customer Care team at info@heywegomall.com with your order number.

2. Return Costs & Refunds

  • Restocking Fee: A 25% restocking fee will be applied to all returns made without a valid reason (e.g., buyer’s remorse, changed mind) within the 30-day window.

  • Refund Processing: Once we receive the returned item and it passes our damage inspection, we will issue your refund to the original payment method within 3 business days.

3. Warranty Policy

Your purchase is protected by our limited warranty. All products include a 3-month warranty beginning from the date of delivery.

What is Covered: In the event of manufacturing defects, the buyer is entitled to request:

  • A full refund.

  • A partial reshipment of replacement parts.

  • A full reshipment of the product.

What is NOT Covered: The warranty does not apply to damage resulting from the following:

  • Negligence or Abuse: Improper assembly, lack of care, or misuse.

  • Normal Wear and Tear: Fading, pilling, or softening of foam over time.

  • Accidents & Natural Disasters: Burns, cuts, tears, abrasions, scratches, watermarks, indentations, or pet damage.

  • Unauthorized Modifications: Any alterations made to the product without prior written approval from the Seller.

4. How to Submit a Claim

If you encounter a manufacturing defect or wish to start a return, please reach out to us at:

  • Email: info@heywegomall.com

  • Operating Hours: Mon-Fri, 9:00 AM - 5:00 PM EST

Please include clear photos of the item, the packaging, and a description of the issue to help us expedite your request.